We offer FREE domestic shipping and all orders are shipped Monday through Friday via USPS First Class mail with the tracking number. We also offer shipping via USPS Priority and UPS for an extra fee. We will upgrade your shipping method to USPS Priority mail, if your order total exceeds $100 (before any applicable taxes).
We pride ourselves on shipping your order as fast as possible, usually within two business days. Please note that holidays, custom orders and sales events may result in longer shipping times. Despite our best efforts we occasionally experience delays with USPS and other mail carriers due to recent circumstances which are out of our control.
We do not offer international shipping at this time.
We guarantee 100% authenticity of all products we carry on our website. All decant perfumes are taken from genuine, authentic manufacturers’ bottles and decanted by hand in extremely sterile conditions. All our perfumes are stored in dark, dry and hygiene conditions. We take multiple safety measures while decanting and we only use sterile glass atomizers.
You will receive 2ml, 3ml, 5ml or 10ml in a glass spray atomizer with a printed label.
Perfumes are measured and you will receive the exact volume that you ordered. Please understand the volume of 2ml, 3ml, 5ml and 10ml of liquid before placing your order. Atomizers can fill in more liquid than the amount you purchase, and it's done intentionally so the liquid can expand and not break a glass bottle during the different shipping conditions like extreme heat or cold. Even though the atomizer is not 100% full, you will receive the exact amount or slightly more than you ordered. Atomizers that you receive might differ from the pictures, but are always of the same or better quality.
ALL DECANT / SAMPLE / TESTER SALES are FINAL and we DO NOT accept returns due to hygienic reasons.
We DO NOT offer sniff and return type of service. Please be mindful of this policy BEFORE placing an order.
We ask that you please inspect your package upon receipt and notify us within 2 days if there is a problem. If the bottle has broken or leaked, please snap a photo and email the photo and the order number with a note stating the issue. Upon receipt of the photo(s), we will send a replacement package for the damaged items free of charge.
We are not responsible for lost packages that have “delivered” status by USPS or UPS.
We are not responsible for delays in the shipment of your order, if the billing/shipping information is not correct or if you are shipping to an address other than your billing address.
Sample first! Our goal is to assist you in your fragrance journey and we are merely giving you the opportunity to try a fragrance before purchasing a full bottle that might not meet your expectations. We believe fragrances are a very personal experience and they all develop differently on one’s skin. It is completely normal not to like a fragrance sample. You might even hate it. But it will still fulfill the purpose of our service so that you do not need to blind buy, and waste your hard earned, valuable resources.
PERFUMES IN ORIGINAL BOTTLES AND PACKAGING can be returned within one week for a full refund (less shipping) if the item is not unsealed, used and if it is in its original condition. Please note that each batch code is recorded and pictured before shipment. If the return item’s batch code does not match the original order, return will be rejected and no refund will be issued. Client is responsible for return shipment and the item must be returned in original, unopened, undamaged condition. Client is obligated to provide a tracking number so that we can track and verify the receipt. We will reject any return that it is opened, used, not in original condition, damaged during transportation.
We have done everything we can to make sure our website is complete and accurate to the best of our ability. If you see anything that may be incorrect, please contact us, we would appreciate your feedback to avoid any confusion or potential issues. Please feel free to contact us for any reason, we answer pretty quickly.
Thank you for your interest in our products.
Happy Shopping and Have a Fragrant Day!